My wife setup our first appointment with Nicole in the fall of 2021. My wife wanted us to replace our old 20+ year old shades. I was reluctant about this; I didn’t see any need too.
I do love gadgets, and when my wife said ok to getting smart shades, I was onboard. Our next big hurtle was agreeing on a pattern and color. Being seriously colorblind, I was a hard guy to please.
But Nicole patiently listened to what we both wanted. She responded to my many questions about the roller shades (I really like the design of them), how reliable they were, warranty, hubs, remotes, linking to Alexa, etc. She had the right info with her. I was impressed.
Then she walked us through light filtering vs light blocking. We liked the idea of light blocking in the bedrooms.
She guided Sherrie through selecting the color/pattern of the shades. Then they showed me what they had in mind. By the time she left, she had all the measurements and info to make an estimate for us. We signed a contract for our 1st floor windows.
She left us with some samples of what we choose and some others so we could compare and confirm what we wanted. She had a very detailed quote to us the next day I belive.
With all the shipping delays we live with these days; we were surprised when she called us 4 weeks later (as she had predicted) that the shades were ready. She scheduled her installer, Mike, within a few days.
While Mike was doing the installation, Nicole let me watch and then try setting up the shades to the remote control, our smartphones, and our Amazon Alexa. It was a really fun time for me. It was a joy working with both of them.
I was having to much fun, but I think he installed all the shades in about 2 hours. Impressive.
We had a couple hiccups. One of the shades had a couple small holes in it which they replaced. An accidental color mistake on 2 of the shades which she reordered before we knew there was a problem. They suggested & we were tickled that they installed them anyway and then replaced them when the right ones came in.
I meant David (another installer) when he came out with these replacements. Another fun day. I had a lot of questions from playing with the shades which he patiently showed me more.
My wife and I are retired. We’ve been homeowners for over 50 years. This has been the easiest experience with professional contractors that we’ve ever experienced. We are very pleased with the quality products and service we received.
Costs? We had a few other quotes from other businesses. Nicole’s motorized products won me over along with the genuine effort she went through to make sure we were both happy. As a retired Engineer, I appreciate simple and well-designed products. We’d recommend her for any shades / home improvement.
Dean, in Monument
